Thank you for visiting Hawaii HIE, the state-designated health information exchange.
If you need assistance with any of our sites such as the Community Health Record, REG/PASS, or Notify, please contact us at helpdesk@hawaiihie.org or submit a request here. You may also call us at (808) 441-1374.
CHR may experience intermittent outages and periods of downtime during scheduled system maintenance on Wednesday, September 2, 2026, from 5:00 PM to 8:00 PM HST.
Access to CHR and related services may be temporarily unavailable during this time. We apologize for any inconvenience and appreciate your patience as maintenance is completed.
Mahalo,
HHIE Helpdesk
Maintenance patches to the hosted PROD environment begin at 5:00 p.m. HST each third Tuesday of each month. As a result, our CHR PROD environment will be unavailable for approximately 6 hours.
No other issues to report at this time.
Last Updated: Thursday 04/29/2026
Thank you,
Hawaii Health Information Exchange